Thank you for shopping at SupGeeks! Our online shop provides unique geeks' products from our independent designers backed by high quality material and reliable production.
We kindly hope that you like the products you receive. But if not, it is also understandable that you want a refund. You can return the item within 15 days after the package is delivered.
Return Fee:
Ordinary,The return fee is at your cost.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
Conditions:
A.Please make sure that all the item(s) are unworn, unwashed, and in the original packaging with all tags attached. Any items that appear to have been worn, washed, or altered in any way will not qualify for a refund.
B.The original shipping cost (if any) is non-refundable.
C.Please make sure the order is still within the return window.
D.It is not an exchanged order.
Supplement:
A.If your order has been shipped and is still in transit, we cannot request a refund for you, unless your package is deemed lost by us.
B.Please note that SupGeeks is not responsible for delivery failures due to negligent actions of customers. Negligent actions include, but not limited to, refusal to ship confirmation and incorrect/incomplete consignee information (e.g. order address, contact number, consignee name). In this case, we cannot request a refund for you.
C.If the order is an exchanged order, you will not be able to request a refund.
How to return?
1. If you have a product to return or exchange, please contact our customer service first via email within 30 days of receiving the product. Contact us at support@supgeeks.com.
2. You must email us a picture showing the problem/defect after submitting the return request online.
After submitting the return request, we will send you a notification email.
How to ship the item(s) back?
A.We provide you a shipping label: Please log in to the returns center or find the request review email. Download and print out the shipping label. And then pack the items, go to the post office and ship it to our U.S. warehouse / German warehouse.
B.We do not provide you a shipping label: You can choose any carrier. Pack the return items and ship it to our U.S. warehouse / German warehouse. Please do send us the tracking number after you ship the package, which is the key information for us to identify your order. If you do not choose tracking service, please send us your return receipt so that we can match your package in other ways.
Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return.
Where is my refund?
We need 1-7 days to process your package after it is delivered to our warehouse. After we process the package, it may take 7-14 days for your refund to appear on your account, depending on the payment method you used.
A.Paid by Credit or Debit Card: The refund will be credited on your account within 7-14 days. Please contact your card-issuing bank for details on when the refund will be credited on your account.
B.Paid by PayPal: The refund will be credited to your account within 1-7 days.
C.Paid by Store credit payment：The refund will be credited to your account immediately.
If you want to exchange item(s), please contact us.
